Trades contractors · Richmond, BC
AI automation for Richmond trades contractors.
Trades work in Richmond splits two ways. On one side are homeowners and stratas across the city, many of whom would rather deal with you in Cantonese or Mandarin than in English. On the other are warehouses, shopping plazas, and industrial buildings that want scheduled service and a contractor who shows up when promised. Both reward an office that answers fast and keeps track. We build systems that make that possible without hiring for it.
The call you lose to a language gap.
A homeowner calls, the person answering does not share their first language, details get missed, and the quote goes out wrong or not at all. Plenty of Richmond contractors handle this by routing those customers to the one bilingual person in the company, who is often also the estimator. When that person is on a site, the call waits. Some of those customers do not call twice. Word travels fast in those communities, both ways, so the cost of a dropped enquiry is more than one job.
Service contracts that run on reminders.
Warehouses, plazas, and light industrial buildings near the river and the airport often want planned service on a fixed calendar, with a short report after each visit. The work is steady and good. The office side is fiddly: booking each visit with the site contact, keeping the reports, and billing per contract. When that runs from a wall calendar and memory, visits slip and the contract goes out to tender.
Intake in any language, records in one place.
We build intake that captures a request in the language the customer used, turns it into a clear job record for your team, and drafts the reply in the customer's language for a person to check and send. Service contracts get their own calendar: visits booked ahead with the site contact, reports filed against the contract, and invoices sent on the terms agreed. The bilingual estimator goes back to estimating, and every customer gets the same quick answer whoever picks up.
Common questions.
Can a system really handle Cantonese and Mandarin enquiries?
Reading and drafting in Chinese is something current AI models do well. We still keep a person in the loop: the system translates and drafts, and someone on your team checks anything going to a customer before it is sent.
We have a handful of service contracts and want more. Where does the system help?
In proving you are reliable. Visits that happen on schedule, reports that arrive the same day, and invoices that match the contract are what property and facility managers look at when a contract comes up for renewal.
Is Richmond close enough for you to visit?
Yes. We are in Langley, under an hour away. Discovery usually happens at your shop, where we can watch how calls and jobs actually move. After that the build runs remotely on the tools you already use. Check-ins happen on site or on a call, whichever suits your week.
What if it does not work?
The guarantee is simple: we add one full-time role of capacity within 90 days, or we keep working until we do.
Trades contractors in other cities.
The next step
Find out what this looks like in your business.
One call. We talk through the operation and tell you honestly whether there is enough money on the table to be worth it. Read about how we work or see where we work, including trades contractors and businesses in Richmond.